Terms & Conditions

LEGAL NOTICE

All legal notices from Hills Home and Garden are posted on our Web site and will be deemed delivered within thirty (30) days after posting. Legal notices from the consumer to Hills Home and Garden shall be made either by regular mail, sent to the address we provide on our Web site, or first class mail to our address.
Delivery shall be deemed to have been made by the consumer to Hills Home and Garden five (5) days after the date sent.

COPYRIGHT NOTICE

All content appearing on this Web site is the property of:
Hills Home and Garden
Copyright © 2016 Hills Home and Garden. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2016 Hills Home and Garden.  All rights reserved.

TRADEMARKS

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Hills Home and Garden. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Hills Home and Garden or any third party, except as expressly granted herein.

PRIVACY POLICY

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Hills Home and Garden and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Hills Home and Garden believes that customer conduct violates applicable law or is harmful to the interests of Hills Home and Garden and its subsidiaries.

SHIPPING AND DELIVERY

At this time, Hills Home and Garden ships merchandise to locations within the United Kingdom mainland only. 
The risk of loss and title for all merchandise ordered on this web site pass to you when the merchandise is delivered to the shipping carrier.
Additional terms may apply, where stated, in individual product pages.

CANCELLATIONS

Hills Home and Garden are happy to cancel orders before they have been dispatched. However there may be processing fees involved in refunding your order. 

INTERNATIONAL

Hills Home and Garden does not currently ship merchandise Internationally.  This includes the Republic of Ireland.

WARRANTIES

Our guarantees are only applicable to private individuals who purchased goods for domestic use. Where the goods are used other than for domestic purposes, including without limitation, communal use and/or commercial use, our guarantees will not apply. Our guarantees shall not apply to persons acquiring goods second hand or at auction.

Our 10 year structural guarantee does not include cover against moving parts (mechanisms, castors, drawers, upholstery) which can deteriorate with use. These parts are guaranteed for 1 year against failure during normal domestic use.

All Hills Home and Garden patio furniture is guaranteed for a period of 5 years from the date of full payment against any structural defect resulting from faulty materials or workmanship of the cast aluminium or tubular metal parts, this does not include normal wear and tear (any powder coating or paintwork is guaranteed for 1 year).

Hills Home and Garden rattan furniture carry a 2 year manufacturers’ structural warranty except for moving parts (mechanisms, castors drawers).

Please note that shaking (small cracks) in wood outdoor furniture is normal and is not a structural fault.

The colour of plastic and wooden furniture is affected eventually by UV rays and is not covered by our guarantee.

All other products e.g. pavilions. gazebos, parasols, bases, covers, bbqs, garden lighting, cushions are guaranteed for 1 year against any structural fault. This excludes colour change.

All of our guarantees do not cover any of our garden products used in a contract environment (non-domestic), i.e. in hotels, bars, hostelries, inns, taverns, restaurants, holiday lets, rented accommodation, campsites etc.

Parasols have a one year warranty. Damage to parasols including bending and damage from high winds are not covered. We always recommend that your parasols are used in conjunction with a suitable base and never used in windy conditions. Please note parasol returns will be inspected with severe scrutiny due to their likeliness of breaking due to weather conditions. If the parasol is returned to us and we find it is broken due to weather conditions, it is for the customer to pay for it to be returned back to them.

Please note our 5 year guarantee only guarantees purchases after 01/01/2021. Any purchase before this date will be subject to its own warranty listed at the time.

 

RETURN POLICY

Returns must be unopened and unused, within 14 days of purchase. 

Please note that return carriage is the responsibility of the customer and we do recommend that you use a traceable method of carriage for your return. In the case of incorrectly delivered or faulty items return carriage will be refunded but if a priority courier is used then only a reasonable sum will be refunded.

It is necessary for you to contact us in advance of you returning an item. If you decide to return an item then you may return it to us at your own cost, alternatively, we can arrange collection by our own carrier at a cost which we will work out with you. This is purely to cover the cost of fuel and the drivers time.

We only refund carriage if the item was incorrectly shipped or was found to be faulty.

Returns Address 

Hills Leisure
Unit 44, Joseph Wilson Industrial Estate
Millstrood Road
Whitstable
Kent
United Kingdom
CT53PS

Bespoke items

Bespoke items which has been specifically manufactured to your own choice of colour or combination or size e.g. Sofas, Upholstered furniture etc.  Items where a lead-time is quoted or the terms ‘Bespoke Items’ appear upon the item description or your order are to be considered bespoke (made specifically for you) and are therefore, as far as is permissible by law, excluded from the Distance Selling Regulations.  In respect of these items our usual refund policy does not apply and cannot be returned or exchanged unless faulty

Any order for ‘Bespoke’ items may not be cancelled by you, either before or after delivery. We have no legal obligation to take back these Goods, though we may choose to do so with the incurrence of a 25% restocking fee. This is entirely at our discretion. Once we acknowledge receipt of your cancellation, you will receive a refund minus applicable charges using the same method as your original payment.

As many products listed on our site are manufactured from natural products (timber, slate, granite, marble, etc) you must be aware that natural variations and colour and finish must be expected, and are not regarded as faults. These items cannot be returned unless they are faulty. We will make the refund directly to the method that was used to place the original order (excluding Postage and Packaging), and regrettably we are unable to refund to an alternate method. Where we offer a refund for a product that has been ordered and we are then unable to supply, we shall not be liable for any consequential loss that may arise in relation to the order. This does not affect your statutory rights.

Once we receive your returned parcel, we will inspect and process the goods within 24 hours and aim to process a refund as quickly as possible but retain the right to refund up to 30 days following the return of these goods.

MISCELLANEOUS

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Hills Home and Garden and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Hills Home and Garden with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Hills Home and Garden with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Hills Home and Garden. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.